Improve Engagement, Profit, and Sustainability with Analytics

Presented on:
February 25, 2020 9:00 AM PT
1 hour

As the retail industry rapidly changes, a company’s ability to exceed customer expectations—from browsing experiences to delivery—continues to determine profit and sustainability.

Join us for an on-demand webcast to learn how successful retailers are using advanced data to create a focused view of their customers. In this session, we’ll cover key trends in the retail industry for 2020 and ways your company can leverage these trends to enhance customer experience and stay competitive.



Frank Kaufman, Partner, Moss Adams

Frank’s been directly involved in the retail industry since starting with Moss Adams in 1983. He’s well versed in multiple industry sectors, such as apparel and consumer goods, as well as in various distribution models, including traditional bricks and mortar, pure e-commerce, direct to consumer, and cross-channel combinations. With a focus on helping clients to grow and achieve their goals, Frank identifies impactful industry trends, develops relevant strategic plans, and assists in plan implementation. He spends a significant portion of his time with clients during liquidity events, where preparation and negotiation are integral for success.

Darin Goehner, Partner, Moss Adams

Darin has practiced public accounting since 1994, providing tax and related financial services to retail and consumer product clients, including closely held businesses and their owners. His responsibilities include strategic corporate and tax planning, managing tax compliance, and analysis of business operations as a whole. While Darin focuses on creative tax solutions to clients’ issues, his focus on the retail and consumer products industry allows him to uniquely address business issues. Darin is the Northwest Regional Tax Leader for Moss Adams, sits on the firm’s Tax Committee, and is involved in several community boards. Darin attributes his success at the firm to the Moss Adams Advantage, a culture of providing superior client service while encouraging a balanced life.

Francis Tam, Partner, Moss Adams

Francis has practiced public accounting with a focus on risk and compliance consulting since 1994. He concentrates on risk mitigation activities relating to information technology and security. Francis helps his clients develop a comprehensive approach to information security and technology controls, which may include cost-benefit or system analyses, compliance and internal controls reviews, project management and quality assurance, business process reengineering, penetration testing, external operational assessments, policy development, or financial audits.

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