Building Back Better: Combat Burnout on the Frontlines

Presented on:
June 9, 2020 10:00 AM PT
1 hour

For our third webcast on Building Back Better from COVID-19, we’ll look at the toll the pandemic has taken on health care workers—and what organizations can do to mitigate the impacts.

Moral injury, post-traumatic stress disorder (PTSD), and collective trauma—burnout, distress, emotional battery associated with crisis response—are among the gravest threats to our health care system as our workforce delivers care on the frontlines of a pandemic.

To shed light on this issue, our on-demand webcast will feature two thought leaders who will offer insight and pathways to solutions: Paul DeChant, MD, MBA, the Chief Transformation Officer for Berkeley Research Group (BRG) Healthcare Transformation Institute, and Mary Koloroutis, MSN, RN, the Chief Executive Officer of Creative Health Care Management.

Topics they’ll discuss include:

  • Why the ongoing, daily collective trauma suffered by the health care workforce will have long-term effects on health and wellbeing, as well as recruitment and retention
  • How the COVID-19 outbreak has compounded the threat to our health care providers and frontline staff already suffering from exhaustion and depersonalization
  • How to identify and understand the underlying causes and key drivers of burnout and address root causes of moral injury
  • Our path forward and ways to protect, defend, and support our clinicians and broader health care workforce—and rejuvenate their call to medicine


Craig Vercruysse, Partner, Lean Health Care Practice, Moss Adams

Craig has more than 20 years of health care leadership experience. His experience includes deploying the Toyota Management System (lean management) across seven acute care hospitals and a 250-physician medical foundation while employed at Sutter Health. He also has broad experience across multiple disciplines, including operations, IT, Electronic Health Record (EHR) implementation, sales, and marketing.

Paul DeChant, MD, MBA, Chief Transformation Officer, Healthcare Transformation Institute at Berkeley Research Group (BRG)

Dr. Paul DeChant is an author, speaker, consultant, and recognized expert on clinician burnout who develops customized, evidenced-based solutions to reduce the incidence and severity of physician burnout. He has thirty years of health care leadership experience, including 14 in CEO or president roles. He was CEO of Sutter Gould Medical Foundation from 2009 to 2014, during which it achieved the highest rank out of 170 medical groups in California while moving physician satisfaction to the 87th percentile. He helped initiate Sutter Health’s Practice Improvement Network and Geisinger’s Epic Optimization Committee. He also has twenty-five years of experience in clinical practice as a family physician.

Mary Koloroutis, MSN, RN, Chief Executive Officer, Creative Health Care Management

Mary has spent more than four decades advancing relationship-based cultures in health care organizations. As CEO of Creative Health Care Management, she partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships. The co-creator, author, and editor of the Relationship-Based Care series of books and seminars, as well as numerous other award-winning books, Ms. Koloroutis works with health care organizations to create the best possible experience for patients, families, and all who work in the industry.

Joan Ching, RN, DNP, CPHQ, Director, Lean Health Care Practice, Moss Adams

Joan has been working with lean methodology since 2007 and has extensive experience in patient safety, data analytics, quality improvement, and compliance. A doctoral-level nurse, she began her clinical practice specializing in complex pain management, which prompted a deep passion around patient advocacy, incident reporting, and event investigation. Joan’s commitment to quality and patient safety led to progressive leadership roles across ambulatory care systems, including at University of Washington Medical Center, where she implemented incident reporting systems, event investigations, and pain management campaigns, among other clinical and outreach initiatives. She has also served at Virginia Mason as administrative director of quality and safety, and Swedish Medical Center, where she oversaw quality, patient safety, infection prevention, and employee health across its five hospitals. Joan is an executive nurse fellow at the Robert Wood Johnson Foundation and has presented at a variety of national conferences and co-authored numerous peer-reviewed publications.

Kim Pittenger, MD, Director, Lean Health Care Practice, Moss Adams

Kim began his career in family medicine in 1979. By 2004 he became a strong believer in the Toyota Production System and its ability to improve the ease of delivering quality care and contribute to financial success. Kim left private practice after nearly 40 years to devote his career to medical care innovations inspired by lean methodology. Kim has firsthand experience implementing kaizen in his prior role as director of quality and innovation for primary care at Virginia Mason Medical Center in Seattle. As a result of his work, the medical center experienced quantitative results including positive primary care financial margins, disease management and screening attainments exceeding national averages, and a consistently favorable patient satisfaction rating. He also developed a best practices tactical force which sought to align clinical practice patterns with operational practice patterns to support evidence-based care.

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