Joanie has been working with lean methodology since 2007 and has extensive experience in patient safety, data analytics, quality improvement, and compliance. A doctoral-level nurse, she began her clinical practice specializing in complex pain management, which prompted a deep passion around patient advocacy, incident reporting, and event investigation. Joanie’s commitment to quality and patient safety led to progressive leadership roles across ambulatory care systems, including at University of Washington Medical Center, where she implemented incident reporting systems, event investigations, and pain management campaigns, among other clinical and outreach initiatives.
When she joined Virginia Mason as administrative director of quality and safety, Joanie advanced her expertise in clinical quality control through lean methodology, as well as regulatory compliance, infection prevention and wound management, and legislative advocacy. She has since served at Swedish Medical Center, where she oversaw quality, patient safety, infection prevention, and employee health across its five hospitals. Among her significant accomplishments were implementing enterprise-wide initiatives that produced dramatic results around reducing patient harm and developing future performance measures for the Centers for Medicare and Medicaid Services. Joanie is an executive nurse fellow at the Robert Wood Johnson Foundation and has presented at a variety of national conferences and co-authored numerous peer-reviewed publications.