2021 Trends in the Retail Industry

Presented on:
March 9, 2021 9:00 AM PT
1 hour

The retail industry has been severely impacted by COVID-19, with significant changes in consumer expectations and behavior and a notable influx in e-commerce shopping.

In our on-demand webcast, we’ll cover key trends impacting the retail industry for 2021, including:

  • How consumer behavior has shifted and impacts for your company
  • The growth of e-commerce and technology
  • Future implications for brick and mortar businesses


Frank Kaufman, CPA, National Practice Leader, Moss Adams

Frank has been directly involved in the retail industry since starting with Moss Adams in 1983. He’s well versed in multiple industry sectors, such as apparel and consumer goods, as well as various distribution models, including traditional brick and mortars, pure e-commerce, direct to consumer, and cross-channel combinations. With a focus on helping clients to grow and achieve their goals, Frank identifies impactful industry trends, develops relevant strategic plans, and assists in plan implementation.

Darin Goehner, CPA, Partner, Moss Adams

Darin has practiced public accounting since 1994, providing tax and related financial services to retail and consumer product clients, including closely held businesses and their owners. His responsibilities include strategic corporate and tax planning, managing tax compliance, and analysis of business operations. While Darin strategizes creative tax solutions for clients’ concerns, his focus on the retail and consumer products industry allows him to uniquely address business affairs.

Francis Tam, CPA, CISM, CISA, CITP, CRISC, PCIP, PCI QSA, Partner, Moss Adams

Francis has practiced public accounting with a focus on risk and compliance consulting since 1994. He concentrates on risk mitigation activities relating to information technology and security. Francis helps his clients develop a comprehensive approach to information security and technology controls, which may include cost-benefit or system analyses, compliance and internal controls reviews, project management and quality assurance, business process reengineering, penetration testing, external operational assessments, policy development, or financial audits.

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