Denials Management: An Integrated, People-First Approach

Start time:
February 29, 2024 10:00 AM PT
1 hour
Jamie Pennington, Moss Adams, (469) 587-2139
Cost to attend:

Payer denials are a huge problem for providers—and it’s getting worse. They not only threaten providers’ financial health, but can also negatively impact patients’ experience, while taking up time and attention to manage.

Many technology solutions are on the market, but implementing these without understanding your processes—and without involving frontline people, who know the real work to address true root causes—can lock providers into ineffective processes.

Join us for our webcast, Denials Management: An Integrated, People-First Approach. We’ll present an approach to denials reduction and management, based on a lean approach to general revenue cycle improvement with a proven record of success over the last ten years.



Richard Riter, Director, Moss Adams

Richard has worked in health care financial management since 1996. He leads the revenue cycle consulting team, which helps providers improve revenue management functions while navigating technology and regulatory changes.

Erin Ressler, Director, Moss Adams

Erin has over 25 years of experience in the health care industry and has extensive experience in quality improvement, eliminating waste, and improving efficiencies. She was a founding member of the Kaizen Promotion Office at Virginia Mason Medical Center, and received eight years of extensive kaizen training with Shingijutsu senseis, including Chihiro Nakao.

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CPE Information

Program Level:
Finance: 1
Delivery Method:
Learning Objectives:

After completing this training, participants will be able to distinguish between applying a systems-thinking, whole-process approach to denial reduction versus siloed interventions; describe the advantages of investing in identifying and fixing the root causes of payer denials; discuss why an integrated, people-first, technology-enabled approach is essential to long-term denial reduction; and identify what a problem-solving, learning culture is and describe why it’s important to embed in your people.

Refund Policy:

For more information about administrative policies regarding CPE, refunds or complaints, please contact Jamie Pennington at (469) 587-2139 or send them an email.

Moss Adams is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have the final authority on the acceptance of individual course for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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