Will has been in health care consulting since 1991 and focuses on managed care and provider operations in payer-insurer, medical group, and IPA environments. He has extensive experience working within the operational infrastructure of managed care organizations on areas such as claims processing, utilization and referrals management, eligibility, and contracting.

Will has consulted with some of the largest HMOs and capitated payers in the country, providing extensive support in the areas of revenue recovery, IS implementation, and operations redesign and process improvement. He has also provided litigation support to managed care organizations relating to contract and payment disputes and extensive advisory services to self-insured employers relating to employee healthcare expense cost containment.

External Publications

  • "Keeping Costs Down on Self-Funded Health Care Plans" (California Healthcare News, June 2013)

Selected Speaking Engagements

  • Self Funded Plans: Do They Deliver on the Promise?
    Western Pension & Benefits Council, Seattle Chapter (January 2013)
  • Keeping Medical Costs Under Control Through Self Funding
    Moss Adams Voice of Experience Webinar (December 2012)


  • BS, industrial engineering, University of Southern California

Insights from Will Norris