The access kaizen program is a hands-on, team-based approach that works to improve patient access, clinician and team workflows, and clinic throughput in ambulatory care settings.
Our professionals can help your organization develop a just-in-time (JIT) access system that’s capable of meeting demand with available capacity and creating flow—from the time a patient requests a service until that need is fulfilled in a high quality, satisfying manner.
In a series of seven workshops that serve as kaizen (continuous improvement) sessions, your team will learn to redesign your access systems and build an improved structure that management can easily assess in real time. The new JIT access system then becomes a foundation for sustainment and continuous improvement.
Unlike most programs designed to improve access, our access kaizen program fully aligns with lean production and management in health care, including the use of daily management systems and visibility.
Workshops are spaced six to eight weeks apart, providing time to apply what you’ve learned and follow through on improvement action plans with interim coaching support. Workshops address the following topics:
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