Biography
Grace brings over 30 years of expertise in implementing lean, total quality management (TQM), and various continuous quality improvement methodologies. She has a proven track record of coaching leaders and staff, fostering the development of learning organizations across diverse sectors including health care, life sciences, manufacturing, and IT.
Throughout her career, Grace has held roles such as coaching teams for continuous quality improvement, directing a quality improvement team, project manager, customer service engineer, and others. She has been certified as a Lean Six Sigma Black Belt, Lean Bronze Sensei, licensed clinical laboratory scientist, and certified project management professional (PMP).
Grace served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017. RCG’s founders were early adopters of the Toyota Management System in the health care setting.
External Publications
- Standardizing Sepsis Screening and Management via a Tele-ICU Program Improves Patient Care (Telemedicine and e-Health, August 2011)
- Centralized, Remote Care Improves Sepsis Identification, Bundle Compliance, and Outcomes (Chest Journal, October 2007)
- Screening for Severe Sepsis: An Incidence Analysis (Critical Care Medicine, January 2007)
Selected Speaking Engagements
- Harnessing Generative AI for Enhanced Claims Processes
(Kentucky HFMA 2025 Annual Conference, February 2025) - Improving On-time Appointment Starts
(Institute for Industrial Engineers, Lean & Six Sigma Conference, 2013)
Education
- BS, biological sciences and medical technology, California State University, East Bay
- MBA, St. Mary’s College of California