How Lean Reduces Waste and Improves Value in Health Care

Presented on:
January 23, 2020 10:00 AM PT
1 hour

Today, approximately one in four health care dollars—or about $1 trillion a year—is wasted on operational and clinical inefficiency, burnout, and other non-value-added processes. More importantly, medical errors are cited as the third leading cause of death in the United States. As health care strives to become a highly reliable industry, lean is the gateway to achieving results.

Join us for an on-demand webcast that provides an overview of how lean fundamentals are transforming health care to eliminate waste in the system. The results are dramatic: improved quality and safety, performance and engagement by both patients and providers, and a better overall patient experience. We’ll cover:

  • Lean strategies to build a culture of continuous improvement that puts quality and patient safety first
  • Steps to align executive leadership through strategy deployment, with frontline staff practicing daily management
  • Ways lean can help determine how to enhance processes to achieve higher quality, shorter waits, lower costs, increased efficiency, and more


Craig Vercruysse, Partner, Lean Health Care Practice, Moss Adams

Craig has more than 20 years of health care leadership experience, including deploying a lean management system across seven acute care hospitals and a 250-physician medical foundation while employed at Sutter Health. He also has broad experience across multiple disciplines, including operations, IT, Electronic Health Record (EHR) implementation, sales, and marketing. In his current role, Craig leads our lean consulting practice while working with a wide variety of health care organizations to develop and implement lean management in health care.

Bonnie Jacobson, Director, Lean Health Care Practice, Moss Adams

Trained as a clinical social worker, Bonnie became immersed in lean while at California Pacific Medical Center, where she planned, implemented, and facilitated improvement workshops and events emergency departments on four campuses and supported executive leadership goals. Bonnie served as a principal at Rona Consulting Group (RCG) until it combined with Moss Adams in 2017; RCG’s founders were early adopters of the Toyota Management System in the health care setting.

Registration Form

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